Contact & Support
Need help with ezSpeak? We’re here to help.
1. Contact email
For all support, billing, or account questions, please email us at:
This is the best way to reach us about any issues with rooms, captions, billing, privacy, or reporting abuse.
2. What we can help with
- Problems joining or creating a room.
- Issues with captions or translation quality.
- Billing, subscription, or account access questions.
- Privacy or data questions related to ezSpeak.
- Reporting bugs, abuse, or suspicious activity.
- General feedback or feature requests.
3. What to include in your email
To help us respond faster, please include:
- The email you use to sign in to ezSpeak.
- A short description of the issue (what you expected vs. what happened).
- The room link or room name, if the problem happened inside a specific room.
- Your device and browser (for example: Windows 10 + Chrome, macOS + Safari).
- Screenshots, if possible, especially for error messages or unusual behavior.
4. Response time
We aim to review support emails as quickly as we can. Response times may vary depending on volume, but we try to get back to you within a reasonable timeframe.
If your request is urgent (for example, ongoing abuse in a room), please mention "URGENT" in the subject line.